Frequently Asked Questions
Simply reach out to our team, providing us with your vision, and we will swiftly develop a plan that will transform your dreams into lasting memories.
Is it possible to change my date?
Absolutely, as long as you provide us with a minimum of 45 days’ notice, you can adjust your date up to two times without any additional charges.
Tell me more about your cancellation policy.
Any events rescheduled within 45 days of the original date will require full payment for perishable items. However, we always strive to collaborate with you.
How does the billing process work?
To secure your booking, we request a 50% down payment with the remaining 50% to be paid 24 hours prior to your event.
What is the process for managing guest invites?
Within our online guest management system, you’ll find a user-friendly “Invites” section. You can either manage it yourself or allow us to take care of it for you.
Can I receive a receipt for my order?
Absolutely! Feel free to reach out to our dedicated customer service team with your order number.
Need further assistance?
Need help finding the answers you need? Let’s have a conversation.
Explore Our Shipping and Returns
Enjoy Hassle-Free Shipping and Easy Returns on All Orders!
Shipping and Returns Information
At Victoria Allen Design, we prioritize your satisfaction with our products. We offer international shipping to ensure that our beautiful artwork reaches you, no matter where you are located. Our returns policy is designed to provide you with peace of mind, allowing you to return items within 30 days if they do not meet your expectations. We strive to make your shopping experience as seamless as possible, with clear communication and support throughout the process. For any questions regarding your order, please feel free to reach out to our customer service team.
Key Highlights of Our Policy
- We offer free shipping on orders over $100 within the UK and USA, ensuring you get the best value for your purchase.
- Our hassle-free returns allow you to return items within 30 days for a full refund, making your shopping experience worry-free.
