Victoria Allen Design

Privacy Policy

Last updated: 1st September 2025

Your privacy is very important to me. I’m committed to protecting your personal information and being transparent about how I use it. This policy explains what data I collect, how I use it, and your rights under UK data protection law.

1. Who I Am

I am a one-person business, Victoria Allen Design, based in the UK. If you have any questions about this policy or how your data is handled, you can contact me at:

📧 hello@vicallen.art

2. What Information I Collect

When you shop with me, I may collect the following:

  • Contact details (name, email, phone number, shipping/billing address)
  • Order details (products purchased, payment method, order history)
  • Payment information (processed securely by third-party providers – I never store your full card details)
  • Website usage data (cookies, IP address, browsing behaviour – to help improve my site)

3. How I Use Your Information

I only use your personal data when I have a legal reason to do so, such as:

  • To process and deliver your orders
  • To communicate with you about your purchase
  • To provide customer support and handle returns
  • To send you updates or offers (if you’ve consented)
  • To improve my website and services

4. Sharing Your Information

I will never sell your personal data. I only share it when necessary, for example with:

  • Printing companies to print your order
  • Delivery companies so your order can reach you
  • Payment providers to process secure transactions
  • Website hosting and analytics providers to keep the shop running smoothly

5. International Customers

As I ship worldwide, your data may be processed outside the UK/EU (for example, by delivery partners). I take steps to ensure your information remains protected, in line with UK GDPR.

6. Cookies

My website uses cookies (small text files) to improve your browsing experience. You can control or disable cookies in your browser settings, though some parts of the site may not work properly without them.

7. How Long I Keep Your Data

I keep your personal information only as long as needed for the purposes above, for example:

  • Order records – kept for 6 years for tax/accounting reasons
  • Marketing data – kept until you unsubscribe

8. Your Rights

You have the right to:

  • Access the personal data I hold about you
  • Request corrections if your data is inaccurate
  • Ask me to delete your data (in some cases)
  • Object to certain types of processing (like marketing)
  • Withdraw consent at any time

To exercise your rights, just get in touch with me.

9. Updates to This Policy

I may update this privacy policy from time to time. Any changes will be posted here, with the “last updated” date at the top.